Privacy Policy

Your Privacy, Our Commitment.

1. Introduction

At Bluewater Lake Investments Inc., we value the privacy of personal information. We are committed to collecting, using, and disclosing personal information responsibly and only to the extent necessary to manage our properties and provide services to our tenants. We also strive to be open and transparent about how we handle personal data. This document outlines our privacy policies.

2. Definition of Personal Information

2.1 Personal Information Scope

Personal information refers to details that can identify an individual. This includes, but is not limited to:

Personal Characteristics (e.g., gender, age, income, home address, phone number, family status)
Health Information (e.g., disabilities, medical needs, or special accommodations)
Financial Details (e.g., banking information, credit history, payment records)
Employment Information (e.g., job status, workplace contact details)
Communication Records (e.g., email exchanges, tenant inquiries, maintenance requests)

2.2 Exclusions

Business contact information (e.g., business address and telephone number) is not considered personal information under privacy laws. We only collect personal information necessary for property management, tenant safety, and service provision.

3. Who We Are

Bluewater Lake Investments Inc., owns and manages rental properties. We may work with various service providers, such as property managers, security personnel, cleaning and maintenance staff, accountants, IT consultants, and legal professionals. While these third parties may have limited access to personal information as needed for their duties, we ensure they comply with appropriate privacy safeguards.

4. Collection of Personal Information: Primary Purposes

4.1 About Tenants

As a landlord, we collect, use, and disclose personal information to ensure the safety, security, and well-being of our tenants and properties. This information helps us provide access to premises, maintain services, and collect rental payments.

4.1.1 Types of Personal Information Collected:

Names of all occupants of the rental unit
Business and emergency contact details
Payment, banking, and financial information
Special tenant needs (e.g., health or disability-related accommodations)
Social Insurance Number (only when required for tax or legal purposes)

4.1.2 Emergency Cases

In rare cases, we may collect and or use personal information without explicit consent in urgent situations (e.g., emergencies where a tenant is unavailable) or to investigate potential lease violations or legal matters.

4.2 About Prospective Tenants

When evaluating rental applications, we collect information to assess suitability, including:

Rental history
Employment history
References and past conduct
Financial means and credit history
Vehicle details (if applicable)

We may verify this information with previous landlords, employers, or references. We may also conduct credit checks and consult public records (e.g., court or tribunal documents). By submitting a rental application, applicants consent to this information being collected and used for tenancy evaluation.

4.3 About Visitors and the General Public

For the security of our tenants and properties, we may collect personal information from visitors, including through security cameras and monitoring of premises. This information is collected implicitly due to the private nature of our properties.

On our website, we only collect information voluntarily provided by visitors. We use cookies to enhance user experience, but we do not track personal browsing habits.

5. Suppliers, Contractors, and Contract Staff

We engage with suppliers and contractors who provide services to our properties. Most information collected is business-related. However, we may collect personal details (e.g., home contact information for emergencies or contractor performance assessments). This information is used to ensure quality services and may be shared with property managers or other relevant personnel.

For temporary contract workers, we collect information for work-related communication and payroll purposes. In rare cases, personal data may be used to investigate legal matters or emergencies.

6. Related and Secondary Purposes of Personal Information Collection

Like most landlords, we collect, use, and disclose personal information for secondary purposes, including:

Rent and fee collection
Internal service quality reviews (including audits and staff performance evaluations)
Compliance with government regulations (e.g., tax filings, privacy audits, legal obligations)
Reporting illegal activities (if necessary)
Providing information to third-party rent payers (e.g., employers, government programs) when authorized
Retaining records for a minimum of seven years for legal and service reference purposes
Facilitating due diligence in the event of a business sale (limited to reputable buyers under confidentiality agreements)

Some of these secondary purposes are optional (e.g., third-party rent payments), while others are mandatory due to legal obligations.

7. Protecting Personal Information

We take privacy seriously and have implemented the following security measures:

Physical Security (e.g., locked filing cabinets and restricted access areas)
Electronic Security (e.g., password protection, encrypted data transmission)
Secure Document Handling (e.g., sealed envelopes for paper documents)
Employee Training on data privacy and confidentiality
Privacy Agreements with third-party service providers

8. Retention and Destruction of Personal Information

We retain personal data for as long as necessary for service provision and legal compliance. Tenant files are typically retained for seven years. When no longer needed, we securely destroy paper documents through shredding and delete electronic records. Hardware containing sensitive data is either physically destroyed or completely reformatted before disposal.

9. Access to Your Personal Information

Tenants have the right to access their personal information. We will assist in identifying relevant records and explaining any technical terms. If necessary, we may charge a nominal fee for access requests. If we cannot grant access, we will provide an explanation within 30 days.

If you believe there is an error in our records, you may request a correction. If we agree, we will amend the information and notify relevant parties. If we do not agree, we will add a note to the record reflecting your concerns.

10. Contact Information

For privacy-related inquiries or concerns, please contact us:

Bluewater Lake Investments Inc.
Phone: (416) 400-4470
Email: info@bluewaterlake.ca

If you wish to make a formal privacy complaint, please submit it in writing. We will investigate and provide a formal response.